Onsite IT Help Desk Technician - Secret Clearance

General Dynamics Information Technology (GDIT); United States; On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Health benefits

Job summary

General Dynamics Information Technology (GDIT) is seeking a Computer Support Technician to join our SCITLS team at Offutt AFB. You will be the first point of contact for IT problem resolutions, researching issues, providing solutions, and ensuring timely incident closure.

You will diagnose and resolve application issues, escalate when necessary, and support end-users across phone, email, chat, and ITSM channels in a 24/7 environment.

Qualifications

• Associate of Arts/Associate of Science Degree or equivalent experience in lieu of degree.
• 1 or more years of related experience.
• Intermediate proficiency with hardware, software, networks and common IT applications.
• Experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy).
• Ability to obtain ITIL 5 Foundation within 9 months and CompTIA A+, CND, or Security+ within 90 days.

Responsibilities

• Assisting and supporting end-users with technical issues and questions via multiple support channels.
• Applying basic troubleshooting and diagnostic techniques to identify problems and elevate tickets when needed.
• Documenting requests and incidents according to processes and SOPs.
• Providing detailed work notes and case status updates to management and end-users.
• Maintaining courteous customer service at all times and communicating with diverse skill levels.

Skills

Communication

End User Support

Help Desk Support

Technical Support

Customer Service

Education

Associate of Arts/Associate of Science Degree or equivalent experience

Tools

ServiceNow

Remedy

Job description

General Dynamics Information Technology (GDIT) is seeking a Computer Support Technician to join our SCITLS team at Offutt AFB. You will be the first point of contact for IT problem resolutions, researching issues, providing solutions, and ensuring timely incident closure.

You will diagnose and resolve application issues, escalate when necessary, and support end-users across phone, email, chat, and ITSM channels in a 24/7 environment.