Top Secret/SCI Desktop Hardware Specialist

General Dynamics IT; Bellevue Second IV Precinct (NE); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility support

Paid education and certifications

Generous vacation and holidays

Job summary

General Dynamics IT seeks an experienced desk-side hardware technician for Offutt AFB, NE. You will deploy, configure, and replace end-user hardware, monitor peripherals, and ensure system stability with validated post-repair checks.

You must triage incidents in ServiceNow, manage asset records, and maintain CMDB integrity while adhering to security and compliance standards. US citizenship and TS/SCI eligibility are required.

Qualifications

• AA/AS (or equivalent experience) required.
• 3+ years of related experience.
• US Citizenship Required.
• Security Clearance Level: Top Secret with SCI eligibility.

Responsibilities

• Deliver targeted desk-side deployments and hardware replacements to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, and accessories.
• Install and validate peripherals including smart card/CAC readers, keyboards, mice, and headsets.
• Conduct post-repair checks for stability and network connectivity.
• Triage and resolve hardware incidents in ServiceNow to meet SLAs.
• Update CMDB, asset states, and user mappings for inventory integrity.

Skills

Computer Hardware

Desktop Computers

Information Technology (IT) Services

Education

AA/AS (or equivalent experience)

Job description

General Dynamics IT seeks an experienced desk-side hardware technician for Offutt AFB, NE. You will deploy, configure, and replace end-user hardware, monitor peripherals, and ensure system stability with validated post-repair checks.

You must triage incidents in ServiceNow, manage asset records, and maintain CMDB integrity while adhering to security and compliance standards. US citizenship and TS/SCI eligibility are required.