On-Site Computer Support Technician - Secret Clearance

General Dynamics Information Technology, Inc.; Bellevue Second IV Precinct (NE); In loco; USD 42.000 - 57.000; Tempo pieno

Descrizione del lavoro

General Dynamics Information Technology, Inc. seeks a Computer Support Technician to provide frontline IT support for USSTRATCOM/SCITLS. You will diagnose and resolve hardware, software and network issues, respond via phone, email, chat, and ITSM, and document incidents for timely resolution.

The role requires 3+ years of related experience, active Secret clearance or ability to obtain, and ITIL/CompTIA certifications within defined timelines. On-site at Offutt AFB, NE with a 40-hour work week.

Competenze

• Associate degree or equivalent experience; 1+ year of related IT support experience.
• Proficient with ITSM tools (ServiceNow, Remedy) and incident handling.
• Willingness to obtain ITIL and CompTIA certifications within stated timelines.

Mansioni

• Assist end-users with technical issues via multiple channels.
• Troubleshoot hardware, software, networks and application problems.
• Document requests and incidents with clear notes and case updates.
• Escalate when necessary to ensure timely resolution and customer satisfaction.
• Maintain courteous, professional communication across all skill levels.

Conoscenze

Communication

Computer Support

End User Support

Help Desk Support

Technical Support

Formazione

Associate of Arts/Associate of Science Degree or equivalent experience

ITIL 5 Foundation certification (within 9 months)

CompTIA A+/CND/Security+ certification (within 90 days)

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

General Dynamics Information Technology, Inc. seeks a Computer Support Technician to provide frontline IT support for USSTRATCOM/SCITLS. You will diagnose and resolve hardware, software and network issues, respond via phone, email, chat, and ITSM, and document incidents for timely resolution.

The role requires 3+ years of related experience, active Secret clearance or ability to obtain, and ITIL/CompTIA certifications within defined timelines. On-site at Offutt AFB, NE with a 40-hour work week.