Top Secret Datacenter Hardware Technician – Offutt AFB

General Dynamics Information Technology; Omaha (NE); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) at Offutt AFB, NE is seeking qualified candidates for desktop hardware deployment and IT services support. The role requires Top Secret clearance currently and Top Secret/SCI eligibility, with 3+ years of related experience and US citizenship.

You will perform end-user hardware deployments, troubleshoot and repair desktop endpoints, peripherals, and display systems, and manage incident tickets in ServiceNow, ensuring SLAs and CMDB integrity while

Qualifications

• 3+ years of related experience.
• US Citizenship Required: Yes.
• Clearance Level Must Currently Possess: Top Secret.
• Clearance Level Must Be Able To Obtain: Top Secret/SCI.

Responsibilities

• Deliver targeted, one-off desk-side deployments and hardware replacements to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling.
• Install, configure, and validate peripherals including smart card/CAC readers and enterprise headsets.
• Conduct post-repair functionality checks to ensure system stability and network connectivity.
• Triage, manage, and resolve hardware incident tickets daily within ServiceNow to meet SLAs.
• Monitor and reconcile on-hand stock quantities in ServiceNow for asset accuracy.
• Update CMDB records and asset states to maintain configuration integrity.
• De-install and recover decommissioned endpoints and accessories from desks.
• Sanitize and process retired hardware according to asset disposition guidelines.
• Update ServiceNow asset records from active to retired/disposed status.

Skills

Computer Hardware

Desktop Computers

Information Technology (IT) Services

Education

AA/AS (or equivalent experience)

Job description

General Dynamics Information Technology (GDIT) at Offutt AFB, NE is seeking qualified candidates for desktop hardware deployment and IT services support. The role requires Top Secret clearance currently and Top Secret/SCI eligibility, with 3+ years of related experience and US citizenship.

You will perform end-user hardware deployments, troubleshoot and repair desktop endpoints, peripherals, and display systems, and manage incident tickets in ServiceNow, ensuring SLAs and CMDB integrity while