Datacenter Hardware Technician

General Dynamics Information Technology; Omaha (NE); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) at Offutt AFB, NE is seeking qualified candidates for desktop hardware deployment and IT services support. The role requires Top Secret clearance currently and Top Secret/SCI eligibility, with 3+ years of related experience and US citizenship.

You will perform end-user hardware deployments, troubleshoot and repair desktop endpoints, peripherals, and display systems, and manage incident tickets in ServiceNow, ensuring SLAs and CMDB integrity while

Qualifications

• 3+ years of related experience.
• US Citizenship Required: Yes.
• Clearance Level Must Currently Possess: Top Secret.
• Clearance Level Must Be Able To Obtain: Top Secret/SCI.

Responsibilities

• Deliver targeted, one-off desk-side deployments and hardware replacements to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling.
• Install, configure, and validate peripherals including smart card/CAC readers and enterprise headsets.
• Conduct post-repair functionality checks to ensure system stability and network connectivity.
• Triage, manage, and resolve hardware incident tickets daily within ServiceNow to meet SLAs.
• Monitor and reconcile on-hand stock quantities in ServiceNow for asset accuracy.
• Update CMDB records and asset states to maintain configuration integrity.
• De-install and recover decommissioned endpoints and accessories from desks.
• Sanitize and process retired hardware according to asset disposition guidelines.
• Update ServiceNow asset records from active to retired/disposed status.

Skills

Computer Hardware

Desktop Computers

Information Technology (IT) Services

Education

AA/AS (or equivalent experience)

Job description

Job Qualifications

Job Qualifications: Computer Hardware, Desktop Computers, Information Technology (IT) Services

Job Description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able To Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: SCA

Skills:

Job Qualifications: Computer Hardware, Desktop Computers, Information Technology (IT) Services

Certifications: None

Experience: 3 + years of related experience

US Citizenship Required: Yes

MEANINGFUL WORK AND PERSONAL IMPACT

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

• Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling (DisplayPort, HDMI).
• Install, configure, and validate peripherals, including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets.
• Conduct post-repair functionality checks to ensure immediate system stability, network connectivity, and peripheral integration.
• Triage, manage, and resolve hardware incident (INC) tickets daily within ServiceNow to meet established service level agreements (SLAs).
• Monitor, adjust, and reconcile on-hand stock quantities in ServiceNow to ensure accurate inventory counts for all endpoint devices and peripherals.
• Update Configuration Item (CI) records, asset states, and assigned user mappings to maintain Configuration Management Database (CMDB) integrity.
• De-install and recover decommissioned endpoints, legacy displays, secure KVMs, and associated accessories from desk environments.
• Sanitize, sort, and process retired hardware according to organization asset disposition and security compliance guidelines.
• Update ServiceNow asset records from active to retired/disposed status to maintain clean, audit-ready chain-of-custody tracking.

Preferred Qualifications

• Hands on experience with enterprise imaging tools, PXE deployment, Windows/Mac/Linux OS installation, and system provisioning.
• Working knowledge of BIOS/UEFI settings, TPM, Secure Boot, device driver injection, and hardware diagnostics.
• Experience with AD/Azure AD domain joins, group policy, and enterprise configuration compliance.
• Familiarity with NIST sanitization standards and secure decommissioning procedures.
• Strong troubleshooting skills across hardware, software, networking, and system configuration layers.
• Ability to maintain documentation, follow SOPs, and support high tempo operational environments.
• Excellent communication and customer service skills for direct interaction with mission operators.

What You'll Need To Succeed

• AA/AS (or equivalent experience)
• 3+ years of experience
• Security Clearance Level: Top Secret with SCI eligibility
• Required Certifications: ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or CySA+
• Location: Offutt AFB, NE

Gdit Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday.

The likely hourly rate for this position is between $31.45 - $42.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA NE Offutt AFB

Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans