Top Secret Datacenter Hardware Technician

GD Information Technology, Inc.; Bellevue Second IV Precinct (NE); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Education and certifications support

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. (GDIT) seeks experienced IT hardware specialists to perform end-user workstation deployments, troubleshooting, and asset management at Offutt AFB, NE. The role requires 3+ years of related experience and a Top Secret clearance with SCI eligibility.

Responsibilities include desk-side deployments, component testing, and secure decommissioning, with opportunities for professional growth and access to comprehensive benefits.

Qualifications

• 3+ years of related experience in IT/hardware support.
• Hands-on hardware troubleshooting and deployment experience.
• Strong understanding of enterprise IT hardware and peripherals.

Responsibilities

• Deliver desk-side deployments and hardware replacements to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling.
• Install, configure, and validate peripherals including smart card readers and enterprise headsets.
• Triage and resolve hardware incidents in ServiceNow to meet SLAs.
• Manage on-hand stock in ServiceNow and update CMDB records.
• De-install and recover decommissioned endpoints and accessories.
• Sanitize and process retired hardware per security guidelines.
• Update asset records from active to retired/disposed status.

Skills

Computer Hardware

Desktop Computers

Information Technology (IT) Services

Education

AA/AS (or equivalent experience)

Job description

General Dynamics Information Technology, Inc. (GDIT) seeks experienced IT hardware specialists to perform end-user workstation deployments, troubleshooting, and asset management at Offutt AFB, NE. The role requires 3+ years of related experience and a Top Secret clearance with SCI eligibility.

Responsibilities include desk-side deployments, component testing, and secure decommissioning, with opportunities for professional growth and access to comprehensive benefits.