TS/SCI Help Desk Specialist II — Elite IT Support

gdit; Washington (District of Columbia); On-site; USD 64,000 - 106,000; Full time

Benefits offered by this job

401K match

Comprehensive health benefits

Professional growth programs

Paid time off

Job summary

GDIT is seeking a Help Desk Specialist II to deliver proactive IT support for end users. You will resolve technical issues, document resolutions, and track requests to ensure timely closure.

The role emphasizes software installation, hardware configuration, and enforcing IT policies while enabling secure user access and identity management. Work location is Washington, DC with full benefits and growth opportunities.

Qualifications

• 5+ years of experience in information technology or a related field.
• Bachelor’s degree in Computer Science, Information Technology OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience preferred.
• IAT Level 2 certification within 6 months of hire (Security+CE, CCNA-Security, etc.).

Responsibilities

• Provide end-user support via phone, email, and ticketing system and document resolutions.
• Install and configure software, hardware, and peripherals per standards.
• Set up new users in IDAM and manage multiple LDAP profiles.
• Maintain and troubleshoot PCs/laptops and Windows desktop applications across systems.

Skills

Computer Literacy

Information Technology (IT)

Peripheral Devices

Troubleshooting

SAP

Education

Bachelor's degree

Associate's degree + 2 years experience

Tools

SAP

Job description

GDIT is seeking a Help Desk Specialist II to deliver proactive IT support for end users. You will resolve technical issues, document resolutions, and track requests to ensure timely closure.

The role emphasizes software installation, hardware configuration, and enforcing IT policies while enabling secure user access and identity management. Work location is Washington, DC with full benefits and growth opportunities.