Help Desk Specialist II

gdit; Washington (District of Columbia); On-site; USD 64,000 - 106,000; Full time

Benefits offered by this job

401K match

Comprehensive health benefits

Professional growth programs

Paid time off

Job summary

GDIT is seeking a Help Desk Specialist II to deliver proactive IT support for end users. You will resolve technical issues, document resolutions, and track requests to ensure timely closure.

The role emphasizes software installation, hardware configuration, and enforcing IT policies while enabling secure user access and identity management. Work location is Washington, DC with full benefits and growth opportunities.

Qualifications

• 5+ years of experience in information technology or a related field.
• Bachelor’s degree in Computer Science, Information Technology OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience preferred.
• IAT Level 2 certification within 6 months of hire (Security+CE, CCNA-Security, etc.).

Responsibilities

• Provide end-user support via phone, email, and ticketing system and document resolutions.
• Install and configure software, hardware, and peripherals per standards.
• Set up new users in IDAM and manage multiple LDAP profiles.
• Maintain and troubleshoot PCs/laptops and Windows desktop applications across systems.

Skills

Computer Literacy

Information Technology (IT)

Peripheral Devices

Troubleshooting

SAP

Education

Bachelor's degree

Associate's degree + 2 years experience

Tools

SAP

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

Top Secret/SCI

Clearance Level Must Be Able to Obtain

Top Secret SCI + Polygraph

Public Trust/Other Required

None

Job Family

Technical Support Services

Job Qualifications

Skills

Computer Literacy, Information Technology (IT), Peripheral Devices, Troubleshooting

Certifications

None

Experience

5 + years of related experience

US Citizenship Required

Yes

Job Description

Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.

At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.

HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT

• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

WHAT YOU’LL NEED TO SUCCEED

Experience

• 5+ years of experience in information technology or a related field
• SAP experience required

Education

• Bachelor’s degree in Computer Science, Information Technology OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience preferred

Certification

• IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)

Security Clearance

• TS/SCI with willingness to submit to a CI polygraph
• Eligibility for access to SAP Information

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#AirForceSAPopportunities

The likely hourly rate for this position is between $78,540.00 - $106,260.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

10-25%

Telecommuting Options

Onsite

Work Location

USA DC Washington

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans