Help Desk Specialist II

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility support

Education and certification support

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Specialist II to provide end-user support, install and troubleshoot software, and configure computing devices. The role emphasizes standard IT processes, identity management setup, and ensuring secure, reliable access to systems.

The position requires 5+ years in IT, SAP experience, and a TS/SCI clearance with CI polygraph willingness. Eligible candidates should be US citizens and ready for onsite work in Washington, DC.

Qualifications

• 5+ years in information technology or related field.
• SAP experience required.
• Security clearance TS/SCI with CI polygraph willingness.

Responsibilities

• Install and support software and upgrades for end users.
• Update solutions database with resolutions.
• Provide hardware/software installation and configuration support.
• Enforce IT policies and procedures.
• Assist with setting up new users in IDAM and LDAP profiles.
• Install/configure computers, peripherals, and network hardware.
• Maintain, upgrade, and repair PCs and Windows applications.

Skills

IT experience

SAP experience

Security clearance

CI polygraph eligibility

SAP access eligibility

Education

Bachelor's degree in CS/IT

AA degree + 2 years experience

Job description

Job Description: Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.

HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT

• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

WHAT YOU'LL NEED TO SUCCEED:

• Experience 5+ years of experience in information technology or a related field
• SAP experience required
• Education Bachelor's degree in Computer Science, Information Technology OR Associate's degree in a related area + 2 years' experience OR equivalent experience preferred
• Certification IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)
• Security Clearance TS/SCI with willingness to submit to a CI polygraph
• Eligibility for access to SAP Information

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• #AirForceSAPopportunities

The likely hourly rate for this position is between $78,540.00 - $106,260.00.

Scheduled Weekly Hours: 40

Travel Required: 10-25%

Telecommuting Options: Onsite

Work Location: USA DC Washington

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Computer Literacy, Information Technology (IT), Peripheral Devices, Troubleshooting Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes