Help Desk Technician II - TS/SCI W/ poly

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 63,718,000 - 82,380,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a capable Help Desk/Technical Support professional to install, troubleshoot, and repair computer hardware and software at onsite locations in Maryland.

The role requires 1+ years of related experience and US citizenship, with Security+ CE or equivalent 8570 certification. Responsibilities include end-user support, email and Office administration, and providing remote access support for global sites.

Qualifications

• 1+ years of related experience
• US Citizenship Required: Yes
• Security+ CE or another 8570 Cert
• PWS 9.1 cert

Responsibilities

• Installs, modifies, and repairs computer hardware and software in person and via remote access tools.
• Provides end-user software and hardware troubleshooting.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Assists in the administration of e-mail, Microsoft Office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Maintains current knowledge of relevant technology as assigned.

Skills

Help Desk Support

Technical Support

Troubleshooting

Education

HS/GED

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Job Qualifications

• Skills: Help Desk Support, Technical Support, Troubleshooting
• Certifications: None
• Experience: 1+ years of related experience
• US Citizenship Required: Yes

Job Description

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Assists in the administration of e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Maintains current knowledge of relevant technology as assigned

Education and Experience

HS/GED, 1+ years of experience

Program Certifications

• Security+ CE or another 8570 Cert
• PWS 9.1 cert

HOURS: 0600-1400

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Additional Work Locations:

The likely hourly rate for this position is between $22.26 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned

From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.