Help Desk Technician II – TS/SCI Poly, On‑Site
gdit
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Benefits offered by this job
Job summary
GDIT is seeking a Help Desk Technician to transform technology into opportunity, supporting government agencies with enterprise IT. You will monitor networks, manage user accounts, and perform advanced software installations while delivering strong customer service and collaboration with a dedicated team.
The role requires TS/SCI with Polygraph, DoD 8570.01-M IAT II certification, and experience with ticketing systems.
Qualifications
- HS/GED + 1+ years experience in IT help desk or related field
- DoD 8570.01-M IA Technical (IAT) Level II certification
- Active TS/SCI clearance with Polygraph
- Experience with ticketing systems (Remedy, SCSM, ServiceNow)
- Strong written and verbal communication with customer service focus
Responsibilities
- Provide 24/7 on-call support during core hours; document and control end-user entries
- Manage user accounts per Account Management Plan
- Install and upgrade software and operating systems
- Assist in training users and developing training materials
- Respond to hardware/software issues; run diagnostics and implement solutions
- Provide status updates to Government leadership via PowerPoint
- Maintain and monitor systems and trouble tickets
- Guide customers through problem solving and follow up for resolution
- Document incident reporting and ITIL-aligned processes
- Assist in LAN cabling and network connectivity tasks
Skills
Job description
GDIT is seeking a Help Desk Technician to transform technology into opportunity, supporting government agencies with enterprise IT. You will monitor networks, manage user accounts, and perform advanced software installations while delivering strong customer service and collaboration with a dedicated team.
The role requires TS/SCI with Polygraph, DoD 8570.01-M IAT II certification, and experience with ticketing systems.
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