TS/SCI Help Desk Technician | 5+ Years IT Support

gdit; Maryland; Presencial; USD 41 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K with company match

Paid time off

Flexible work weeks

Resumo da oferta

GDIT is seeking a Help Desk Technician IV in the Annapolis Junction, MD area. This role provides frontline support for network, desktop, and system issues, assisting internal and external customers via phone or ticketing system.

A Top Secret/SCI clearance is required, with polygraph eligibility, and US citizenship is mandatory. The position emphasizes thorough incident tracking, problem diagnosis, and prompt service recovery to keep agency operations secure and efficient.

Qualificações

• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience
• US Citizenship Required: Yes

Responsabilidades

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Descrição da oferta de emprego

GDIT is seeking a Help Desk Technician IV in the Annapolis Junction, MD area. This role provides frontline support for network, desktop, and system issues, assisting internal and external customers via phone or ticketing system.

A Top Secret/SCI clearance is required, with polygraph eligibility, and US citizenship is mandatory. The position emphasizes thorough incident tracking, problem diagnosis, and prompt service recovery to keep agency operations secure and efficient.