Top Secret/SCI Help Desk Technician

gdit; Colorado Springs (CO); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

GDIT is seeking a Help Desk Technician to provide timely technical support for network, desktop, and systems hardware/software. The role requires Top Secret/SCI clearance with polygraph eligibility and US citizenship.

As a critical first line of support, you’ll resolve issues via phone or ticketing, document incidents, and collaborate with specialists to ensure secure and reliable operations for our government clients.

Qualifications

• Technical training, certification or degree required.
• Experience in help desk or service desk environments preferred.
• Security+ CE and ITIL/A+/HDI certifications are noted as required.

Responsibilities

• Provide technical support and troubleshooting for network, desktop, and systems hardware/software.
• Answer queries by telephone or via self-service tickets for internal and external users.
• Diagnose, identify, isolate, and analyze problems using historical data and system records.
• Route calls to product line specialists or system support when needed.
• Maintain and update records in tracking databases and communicate recurring issues to management.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

Technical Training Certification or Degree

Job description

GDIT is seeking a Help Desk Technician to provide timely technical support for network, desktop, and systems hardware/software. The role requires Top Secret/SCI clearance with polygraph eligibility and US citizenship.

As a critical first line of support, you’ll resolve issues via phone or ticketing, document incidents, and collaborate with specialists to ensure secure and reliable operations for our government clients.