TS/SCI Help Desk & IT Operations Specialist

CACI International Inc; Omaha (NE); On-site; USD 49,000 - 101,000; Full time

Job summary

CAC I International Inc. is seeking a Help Desk Operations Specialist to serve as a direct point of contact for IT users, troubleshooting applications, hardware, and networks.

You will document workarounds in Confluence and manage incidents in Jira, ensuring timely resolutions and secure, reliable IT operations across the environment. The role requires a TS/SCI clearance, a technical degree, and at least three years of relevant experience, with strong customer service and communication skills.

Qualifications

• Active TS/SCI security clearance required.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Minimum 3 years of relevant experience.
• CompTIA Security+ certification required.
• Strong customer service and time management skills.
• Excellent communication and problem-solving abilities.
• Creative thinking skills.

Responsibilities

• Assume responsibility for Incident, Problem and Service Request resolution.
• Proactively monitor calls, incidents and service request workflows and queues.
• Identify and examine customer issues in Jira to ensure timely resolutions and document workarounds.
• Perform onsite and remote analysis, diagnosis and resolution of problems.
• Respond to calls and emails for technical support; provide status updates and guidance.
• Ensure maximum availability, security, and reliability of IT operations.
• Draft, edit, and maintain local Help Desk SOPs and provide account management.
• Create, manage, and audit user accounts and access control.
• Provide test and evaluation support for new technology and prepare reports with recommendations.

Skills

TS/SCI clearance

Bachelor's degree

3+ years experience

CompTIA Security+

Customer service

Communication skills

Problem solving

Creative thinking

Jira

Confluence

Education

Bachelor's degree in technical discipline

Tools

Jira

Confluence

Job description

CAC I International Inc. is seeking a Help Desk Operations Specialist to serve as a direct point of contact for IT users, troubleshooting applications, hardware, and networks.

You will document workarounds in Confluence and manage incidents in Jira, ensuring timely resolutions and secure, reliable IT operations across the environment. The role requires a TS/SCI clearance, a technical degree, and at least three years of relevant experience, with strong customer service and communication skills.