TS/SCI Cleared IT Technician - Help Desk & Field Support

SmartRecruiters, Inc.; Fort Huachuca (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Abacus Technology Corporation is seeking an experienced IT Support Specialist to perform Tier 1-3 deskside resolution, manage Active Directory, and ensure end users can complete tasks efficiently. The role involves hands-on hardware/software maintenance, network support, and vulnerability remediation.

The ideal candidate has 7+ years in technical support, relevant certifications (A+/Network+/Security+), and US citizenship with TS/SCI clearance. This is a on-site position at Fort Huachuca, AZ.

Qualifications

• 7+ years in a technical support role.
• HS diploma or GED required; college can reduce years of experience.
• Certifications such as A+, Network+, and/or Security+ required or desired.
• Microsoft certification is preferred.
• Experience installing, configuring, and maintaining hardware, software, and peripherals.
• Must be a US citizen with TS/SCI clearance.

Responsibilities

• Perform Tier 1-3 deskside incident resolution for workstations, printers, and peripherals.
• Manage Active Directory, approve reimages/wipes and move systems to the correct OU.
• Ensure end users can complete business tasks through proper setup and operation.
• Provide hands-on help both remotely and in person using diagnostic tools.
• Assist with network hardware, servers, software install, troubleshooting, and support.
• Support asset management and inventory of IT assets.
• Assist with security vulnerability remediation.
• Collaborate with System Administrators to maintain the network.

Skills

Deskside support

Active Directory

Problem solving

Customer service

Clear communication

Security awareness

Education

HS diploma or GED

A+/Network+/Security+ certifications

Microsoft certification (desired)

Tools

AD administration

Virus protection software

LAN/WAN concepts

Video conferencing systems

Job description

Abacus Technology Corporation is seeking an experienced IT Support Specialist to perform Tier 1-3 deskside resolution, manage Active Directory, and ensure end users can complete tasks efficiently. The role involves hands-on hardware/software maintenance, network support, and vulnerability remediation.

The ideal candidate has 7+ years in technical support, relevant certifications (A+/Network+/Security+), and US citizenship with TS/SCI clearance. This is a on-site position at Fort Huachuca, AZ.