TS/SCI Help Desk Specialist - Enterprise IT Support

cFocus Software Incorporated; Linthicum (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

cFocus Software seeks a Help Desk Specialist to support a USAF program. The role is on-site in Linthicum Heights, MD and requires an active TS/SCI clearance. You will provide Tier 1 assistance, perform Tier 2 troubleshooting, and maintain self-service guidance for enterprise IT users.

Responsibilities include incident triage, ticketing, escalation, and documentation of resolutions. You will collaborate with remote teams and ensure timely updates per Government procedures.

Qualifications

• Active TS/SCI clearance required.
• B.S. in CS/IT or related field.
• Experience providing help desk or service desk for enterprise IT users.

Responsibilities

• Serve as a point of contact for users seeking assistance with systems, applications, infrastructure, and networks.
• Provide Tier 1 support and perform Tier 2 troubleshooting for designated systems within the program lifecycle.
• Maintain knowledge articles and troubleshooting guidance for Tier 0 self-service.

Skills

Active TS/SCI clearance

Technical support experience

Customer service

Education

B.S. Computer Science / Information Technology / related field

Tools

IT ticketing system

Job description

cFocus Software seeks a Help Desk Specialist to support a USAF program. The role is on-site in Linthicum Heights, MD and requires an active TS/SCI clearance. You will provide Tier 1 assistance, perform Tier 2 troubleshooting, and maintain self-service guidance for enterprise IT users.

Responsibilities include incident triage, ticketing, escalation, and documentation of resolutions. You will collaborate with remote teams and ensure timely updates per Government procedures.