Help Desk Analyst I — TS/SCI Eligible IT Support

Digital Consultants LLC; Quantico (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Competitive wages

Job summary

Digital Consultants LLC in Quantico, Virginia, is seeking a Help Desk Analyst I to enhance its IT Technology Development division. The role involves initiating and resolving service requests, consulting with users, and providing outstanding customer service across the organization.

The ideal candidate will have a minimum of 2 years in IT support and an active Top Secret clearance, along with certifications that meet DoD 8570 IAT Level II requirements. We are committed to fostering a diverse and inclusive workplace.

Qualifications

• Minimum of 2 years in IT support.
• Active Top Secret clearance.
• DoD 8570 IAT Level II Certification required.

Responsibilities

• Initiate and resolve service requests/problem incidents.
• Maintain and update records and tracking databases.
• Provide an outstanding customer service experience.

Skills

IT support

Customer service

Problem-solving

Job description

Digital Consultants LLC in Quantico, Virginia, is seeking a Help Desk Analyst I to enhance its IT Technology Development division. The role involves initiating and resolving service requests, consulting with users, and providing outstanding customer service across the organization.

The ideal candidate will have a minimum of 2 years in IT support and an active Top Secret clearance, along with certifications that meet DoD 8570 IAT Level II requirements. We are committed to fostering a diverse and inclusive workplace.