TS/SCI Cleared Cloud Operations & Support Engineer

D2 Consulting

Springfield, Northern (VA, KY)

Hybrid

USD 120,000 - 130,000

Full time

10 hours ago

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Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Technical Services in Springfield, Virginia seeks a Junior Cloud Operations and Customer Support Engineer to support a TS/SCI-cleared client. The role focuses on maintaining cloud infrastructure, ensuring high availability, and delivering exceptional customer support.

Required qualifications include a bachelor’s degree in IT or a related field and at least 2 years in cloud operations with strong AWS and Linux skills, plus familiarity with DevOps practices and CI/CD tools.

Qualifications

Bachelor’s degree or equivalent in IT or related field.
2+ years in IT with focus on cloud operations and customer support.
Proficiency in AWS cloud services and infrastructure management.
Troubleshooting and problem-solving abilities.
Experience delivering customer-focused technical support.
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices and CI/CD tools such as GitLab CI and Nexus.

Responsibilities

Proactively manage and maintain cloud infrastructure for high availability and performance.
Respond to and resolve customer issues with top-tier technical support.
Collaborate with engineering teams to support user consumption of applications in enterprise cloud environment.
Monitor applications to address performance or availability issues.
Develop and maintain documentation for support procedures.