Junior Cloud Operations and Customer Support Engineer New Springfield, VA

D2 Consulting; Springfield, Northern (VA, KY); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Technical Services in Springfield, Virginia seeks a Junior Cloud Operations and Customer Support Engineer to support a TS/SCI-cleared client. The role focuses on maintaining cloud infrastructure, ensuring high availability, and delivering exceptional customer support.

Required qualifications include a bachelor’s degree in IT or a related field and at least 2 years in cloud operations with strong AWS and Linux skills, plus familiarity with DevOps practices and CI/CD tools.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• 2+ years in IT with focus on cloud operations and customer support.
• Proficiency in AWS cloud services and infrastructure management.
• Troubleshooting and problem-solving abilities.
• Experience delivering customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices and CI/CD tools such as GitLab CI and Nexus.

Responsibilities

• Proactively manage and maintain cloud infrastructure for high availability and performance.
• Respond to and resolve customer issues with top-tier technical support.
• Collaborate with engineering teams to support user consumption of applications in enterprise cloud environment.
• Monitor applications to address performance or availability issues.
• Develop and maintain documentation for support procedures.

Skills

AWS

Troubleshooting

Customer support

Linux

DevOps

Communication

Teamwork

Education

Bachelor’s Degree in IT or related field

Tools

GitLab CI

Nexus

Job description

Junior Cloud Operations and Customer Support Engineer

Springfield, VA

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.

What You'll Need

Education and Experience:

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support

Required Skills:

• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem-solving abilities
• Experience delivering customer-focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.