Junior Cloud Operations and Customer Support Engineer

D2 Consulting; St. Louis (MO); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development

Job summary

D2 Technical Services is seeking a Junior Cloud Operations and Customer Support Engineer to support our intelligence customer in Springfield, VA or St. Louis, MO. The role requires an active TS/SCI clearance and focuses on reliable cloud operations and exceptional customer service.

You will join the CORE team to maintain cloud infrastructure, improve availability, and deliver cost-effective solutions. Bachelor's in IT or related field plus 2+ years in IT are expected.

Qualifications

• Bachelor’s degree or equivalent IT-related education/experience.
• 2+ years of IT experience focused on cloud operations and customer support.
• Experience with AWS and Linux ecosystems (Red Hat/CentOS).
• Knowledge of DevOps, Agile/Scrum, and CI/CD tooling.

Responsibilities

• Proactively manage and maintain cloud infrastructure for high availability and performance.
• Respond to and resolve customer issues with expert technical support.
• Collaborate with engineering teams to support user consumption of enterprise cloud applications.
• Monitor applications to identify and address performance or availability issues.
• Continuously assess infrastructure for scalability and performance improvements; document procedures.

Skills

AWS cloud services

Troubleshooting

Customer support

Linux

DevOps

CI/CD

Agile/Scrum

Communication

Education

Bachelor's Degree in IT or related field

Tools

GitLab CI

Nexus

Job description

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

Job Summary

As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

Job Description

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.

Education and Experience

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support

Required Skills

• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem-solving abilities
• Experience delivering customer-focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $115-$125k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.