Junior Cloud Ops & Support Engineer (AWS, TS/SCI)

D2 Consulting; St. Louis (MO); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development

Job summary

D2 Technical Services is seeking a Junior Cloud Operations and Customer Support Engineer to support our intelligence customer in Springfield, VA or St. Louis, MO. The role requires an active TS/SCI clearance and focuses on reliable cloud operations and exceptional customer service.

You will join the CORE team to maintain cloud infrastructure, improve availability, and deliver cost-effective solutions. Bachelor's in IT or related field plus 2+ years in IT are expected.

Qualifications

• Bachelor’s degree or equivalent IT-related education/experience.
• 2+ years of IT experience focused on cloud operations and customer support.
• Experience with AWS and Linux ecosystems (Red Hat/CentOS).
• Knowledge of DevOps, Agile/Scrum, and CI/CD tooling.

Responsibilities

• Proactively manage and maintain cloud infrastructure for high availability and performance.
• Respond to and resolve customer issues with expert technical support.
• Collaborate with engineering teams to support user consumption of enterprise cloud applications.
• Monitor applications to identify and address performance or availability issues.
• Continuously assess infrastructure for scalability and performance improvements; document procedures.

Skills

AWS cloud services

Troubleshooting

Customer support

Linux

DevOps

CI/CD

Agile/Scrum

Communication

Education

Bachelor's Degree in IT or related field

Tools

GitLab CI

Nexus

Job description

D2 Technical Services is seeking a Junior Cloud Operations and Customer Support Engineer to support our intelligence customer in Springfield, VA or St. Louis, MO. The role requires an active TS/SCI clearance and focuses on reliable cloud operations and exceptional customer service.

You will join the CORE team to maintain cloud infrastructure, improve availability, and deliver cost-effective solutions. Bachelor's in IT or related field plus 2+ years in IT are expected.