Trusted Traveler Programs Admin Clerk III

TeleSolv Group; Derby Line (VT); On-site; USD 28,000 - 37,000; Full time

Job summary

TeleSolv Consulting in Derby Line, VT seeks a detail-oriented General Clerk III to support the federal government, requiring local residency and a Tier 4 Public Trust background check. The role involves customer-focused administrative support for Trusted Traveler Program processes and daily reporting.

The ideal candidate will have US citizenship, a HS diploma/GED, 2 years of admin experience, and proficiency with Microsoft Office.

Qualifications

• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.

Responsibilities

• Greet and check-in applicants.
• Verify identity and confirm applicant has required documents; determine customer needs and respond to inquiries.
• Maintain up-to-date information on program requirements and enrollment to assist the public and program members.
• Notify Government inspection staff of information affecting an applicant’s acceptance into the program.
• Check applicant information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily CBP officer/staff activity reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal system.
• Assist the public with creating accounts and submitting online applications for enrollment, renewal, card replacement, vehicle enrollment and termination, address updates and license plate information.
• Assist the public with membership card activation.

Skills

Administrative experience

Customer interaction

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

TeleSolv Consulting in Derby Line, VT seeks a detail-oriented General Clerk III to support the federal government, requiring local residency and a Tier 4 Public Trust background check. The role involves customer-focused administrative support for Trusted Traveler Program processes and daily reporting.

The ideal candidate will have US citizenship, a HS diploma/GED, 2 years of admin experience, and proficiency with Microsoft Office.