General Clerk III: Public Trust Admin & Traveler Support

TeleSolv Group; Hartford (CT); On-site; USD 39,000 - 53,000; Full time

Job summary

TeleSolv Group in Windsor Locks, CT seeks a detail-oriented General Clerk III to support federal services with identity verification, appointment scheduling, data checks, and daily reporting. This role requires a Tier 4 Public Trust background and local presence.

You will greet applicants, verify documents, maintain up-to-date program information, prepare performance reports, and assist with online enrollment tasks for Trusted Traveler programs, working in a fast-paced, customer-focused

Qualifications

• U.S. Citizen required.
• Willing to undergo a Tier 4 public trust background check.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products.

Responsibilities

• Greet and check-in applicants.
• Verify identity and confirm that applicant has required documents to complete transactions.
• Maintain updated information on program requirements.
• Notify inspection staff of any information which could adversely affect a person’s application.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data for daily CBP reports.
• Schedule interview appointments.
• Assist with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

Customer interface

Administrative support

Data reporting

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Group in Windsor Locks, CT seeks a detail-oriented General Clerk III to support federal services with identity verification, appointment scheduling, data checks, and daily reporting. This role requires a Tier 4 Public Trust background and local presence.

You will greet applicants, verify documents, maintain up-to-date program information, prepare performance reports, and assist with online enrollment tasks for Trusted Traveler programs, working in a fast-paced, customer-focused