Trusted Traveler Programs Admin Coordinator

TeleSolv Group; Houlton (ME); On-site; USD 38,000 - 46,000; Full time

Job summary

TeleSolv Consulting seeks a detail-oriented General Clerk III to support federal services in Houlton, ME. The role involves processing Trusted Traveler Program applications, verifying identities, scheduling appointments, and generating daily performance reports.

Local candidates only, with strict interview punctuality and professional attire requirements. The candidate must have a high school diploma or GED and two years of administrative experience, plus proficiency in Microsoft Office.

Qualifications

• U.S. Citizen or U.S. lawful presence per contract requirements.
• Tier 4 Public Trust background investigation is required.
• High school diploma or GED from an accredited institution recognized by the U.S. DOE.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Local candidate requirement: must reside in the Houlton, ME area.

Responsibilities

• Greet and check-in applicants.
• Verify applicant identity and required documents; assist customers and answer general inquiries to prevent back-ups.
• Maintain up-to-date information on program requirements and enrollment processes for staff and the public.
• Notify Government inspection staff of information affecting eligibility.
• Check applicant data against government databases.
• Provide performance reports and daily activity summaries.
• Schedule interview appointments for Trusted Traveler Programs.
• Assist the public with creating accounts and submitting online applications for enrollment, renewal, card replacement, and updates.

Skills

Customer service

Administrative work

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Consulting seeks a detail-oriented General Clerk III to support federal services in Houlton, ME. The role involves processing Trusted Traveler Program applications, verifying identities, scheduling appointments, and generating daily performance reports.

Local candidates only, with strict interview punctuality and professional attire requirements. The candidate must have a high school diploma or GED and two years of administrative experience, plus proficiency in Microsoft Office.