General Clerk III - 542795

TeleSolv Group; Derby Line (VT); On-site; USD 28,000 - 37,000; Full time

Job summary

TeleSolv Consulting in Derby Line, VT seeks a detail-oriented General Clerk III to support the federal government, requiring local residency and a Tier 4 Public Trust background check. The role involves customer-focused administrative support for Trusted Traveler Program processes and daily reporting.

The ideal candidate will have US citizenship, a HS diploma/GED, 2 years of admin experience, and proficiency with Microsoft Office.

Qualifications

• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.

Responsibilities

• Greet and check-in applicants.
• Verify identity and confirm applicant has required documents; determine customer needs and respond to inquiries.
• Maintain up-to-date information on program requirements and enrollment to assist the public and program members.
• Notify Government inspection staff of information affecting an applicant’s acceptance into the program.
• Check applicant information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily CBP officer/staff activity reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal system.
• Assist the public with creating accounts and submitting online applications for enrollment, renewal, card replacement, vehicle enrollment and termination, address updates and license plate information.
• Assist the public with membership card activation.

Skills

Administrative experience

Customer interaction

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

General Clerk III - 542795

Department: Federal Services

Employment Type: Full Time

Location: Derby Line, VT

Compensation: $23.13 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This role will support the federal government and all applicants MUST be local to the Derby Line, VT. area.**Please Note**To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role. MUST dress in professional business casual attire. MUST have a reliable source of transportation. The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.