Trusted Traveler Admin Clerk III – Front Desk Associate

TeleSolv Consulting, LLC; Windsor Locks (CT); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Paid time off (PTO)

Sick leave

Federal holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Job summary

TeleSolv Consulting, LLC in Windsor Locks, CT is seeking a detail-oriented General Clerk III to support the Trusted Traveler Program for the federal government. The role requires local residency and a Tier 4 Public Trust background investigation, with responsibility for identity verification, appointment scheduling, and daily reporting.

You will greet applicants, verify documents, access government databases, and compile data for daily performance reports.

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Consulting, LLC in Windsor Locks, CT is seeking a detail-oriented General Clerk III to support the Trusted Traveler Program for the federal government. The role requires local residency and a Tier 4 Public Trust background investigation, with responsibility for identity verification, appointment scheduling, and daily reporting.

You will greet applicants, verify documents, access government databases, and compile data for daily performance reports.