Public Trust Admin Clerk III – Trusted Traveler Support

TeleSolv Consulting, LLC; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

PTO

Sick leave

Federal holidays (up to 11)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/long-term disability

Employee assistance program

401(k) match

Job summary

TeleSolv Consulting, LLC seeks a detail‑oriented General Clerk III to support the federal government in Boston, MA. Role involves identity verification, appointment scheduling, data checks, reporting, and customer-focused administrative tasks for Trusted Traveler Program applicants.

Local candidates only; strong emphasis on punctual interviews, professional attire, reliable transportation, and compliance with background investigations. Training and benefits noted in the description.

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions.
• Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant‑supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Skills

General administrative experience

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Access

Microsoft Outlook

Microsoft Visio

Job description

TeleSolv Consulting, LLC seeks a detail‑oriented General Clerk III to support the federal government in Boston, MA. Role involves identity verification, appointment scheduling, data checks, reporting, and customer-focused administrative tasks for Trusted Traveler Program applicants.

Local candidates only; strong emphasis on punctual interviews, professional attire, reliable transportation, and compliance with background investigations. Training and benefits noted in the description.