Federal Admin Clerk III: Trusted Traveler Program Support

TeleSolv Consulting, LLC; Houlton (ME); On-site; USD 25,000 - 33,000; Full time

Job summary

TeleSolv Consulting, LLC is seeking a General Clerk III to support federal services in Houlton, Maine. The role requires a Tier 4 Public Trust, customer‑facing duties, and strong administrative capabilities.

You will handle identity verification, appointment scheduling, and daily reporting, with emphasis on punctuality and professional presentation. Responsibilities include greeting applicants, verifying documents, maintaining enrollment information, and generating daily performance reports for

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or GED from a U.S. DOE‑recognized institution.
• Two years of general administrative experience with customer interface.
• Two years of Microsoft Office products experience (Word, PPT, Excel, Access, Outlook, Visio).
• Two years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity and ensure required documents.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify Government inspection staff of any information affecting applications.
• Check applicant information against government databases.
• Provide performance reports.
• Compile data for daily CBP and contractor performance reports.
• Schedule interview appointments for Trusted Traveler Programs.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

General admin experience

Customer interface

Education

High school diploma or GED

Undergraduate study substitution

Tools

Word

PowerPoint

Excel

Access

Outlook

Visio

Job description

TeleSolv Consulting, LLC is seeking a General Clerk III to support federal services in Houlton, Maine. The role requires a Tier 4 Public Trust, customer‑facing duties, and strong administrative capabilities.

You will handle identity verification, appointment scheduling, and daily reporting, with emphasis on punctuality and professional presentation. Responsibilities include greeting applicants, verifying documents, maintaining enrollment information, and generating daily performance reports for