Trusted Traveler Programs Admin Clerk III

TeleSolv Group; Denver (CO); On-site; USD 3,719,000 - 5,296,000; Full time

Job summary

TeleSolv Consulting in Denver, CO is seeking a General Clerk III to support federal program administration and Trusted Traveler enrollment processes. The role requires local presence and a Tier 4 public trust background check. Compensation is $27.32 per hour, with full-time employment.

The ideal candidate will perform identity verification, appointment scheduling, and daily reporting while maintaining up‑to‑date program information for applicants and CBP staff.

Qualifications

• U.S. Citizen.
• Willing to undergo an intense background check.
• Active Tier 4 Public Trust, or ability to obtain and maintain one.
• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Skills

Customer service

Administrative support

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Database checks

Job description

TeleSolv Consulting in Denver, CO is seeking a General Clerk III to support federal program administration and Trusted Traveler enrollment processes. The role requires local presence and a Tier 4 public trust background check. Compensation is $27.32 per hour, with full-time employment.

The ideal candidate will perform identity verification, appointment scheduling, and daily reporting while maintaining up‑to‑date program information for applicants and CBP staff.