Trusted Traveler Admin Clerk III – Public-Facing Support

TeleSolv Group; Phoenix (AZ); Presencial; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

TeleSolv Consulting in Phoenix, AZ seeks a General Clerk III to support federal services with identity verification, enrollment assistance, scheduling, and daily reporting. The role requires a Tier 4 background check and local residency.

Responsibilities include greeting applicants, verifying documents, maintaining program information, and generating performance reports for CBP officers and contractor staff. Strong Microsoft Office skills and reliability are essential.

Qualificações

• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Active Tier 4 Clearance, or ability to obtain and maintain one.

Responsabilidades

• May greet and check-in applicants.
• Verify identity and confirm required documents for transactions.
• Maintain up-to-date information on program requirements and enrollment process.
• Notify Government inspection staff of information affecting applications.
• Check applicant information by accessing government databases.
• Escort applicants to designated locations as needed.
• Provide performance reports.
• Compile data for daily reports of CBP officers and staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and online applications for enrollment and renewal.
• Assist with membership card activation.

Conhecimentos

Customer interface

Administrative support

Data reporting

Formação académica

High school diploma or GED

Undergraduate study substitution may substitute for experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

TeleSolv Consulting in Phoenix, AZ seeks a General Clerk III to support federal services with identity verification, enrollment assistance, scheduling, and daily reporting. The role requires a Tier 4 background check and local residency.

Responsibilities include greeting applicants, verifying documents, maintaining program information, and generating performance reports for CBP officers and contractor staff. Strong Microsoft Office skills and reliability are essential.