Trusted Traveler Admin Clerk III

TeleSolv Group; Baltimore (MD); On-site; USD 29,000 - 32,000; Full time

Job summary

TeleSolv Group in Baltimore, MD is hiring a General Clerk III for an onsite role near the Baltimore airport. The position supports Trusted Traveler Program applicants, including identity verification, scheduling, data checks, and daily reporting.

Requirements include U.S. citizenship, willingness to undergo a Tier 4 Public Trust background check, a high school diploma or GED, and at least two years of administrative experience with MS Office. A reliable commute is essential.

Qualifications

• U.S. citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or ability to obtain and maintain one.
• High school diploma or GED from an accredited institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products.

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm documents to complete transactions.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify inspecting staff of information affecting eligibility.
• Check applicant information against government databases.
• Escort applicants to designated locations as needed.
• Provide performance reports.
• Compile data for daily CBP officer and contractor performance reports.
• Schedule interview appointments in internal Trusted Traveler Programs.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Group in Baltimore, MD is hiring a General Clerk III for an onsite role near the Baltimore airport. The position supports Trusted Traveler Program applicants, including identity verification, scheduling, data checks, and daily reporting.

Requirements include U.S. citizenship, willingness to undergo a Tier 4 Public Trust background check, a high school diploma or GED, and at least two years of administrative experience with MS Office. A reliable commute is essential.