Trusted Traveler Admin Clerk III – LA

TeleSolv Group; Los Angeles (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

TeleSolv Group is seeking a detail-oriented General Clerk III to support the Trusted Traveler Program from our Los Angeles, CA office. The role involves identity verification, appointment scheduling, and daily reporting for a federal program requiring local presence.

Candidates must be U.S. Citizens with a high school diploma or GED, and be willing to undergo a Tier 4 Public Trust background investigation. Uniform dress code and reliable transportation are required.

Qualifications

• U.S. Citizen with ability to pass an intense background check.
• Two years of general administrative experience with customer interface.
• Active Tier 4 Public Trust, or ability to obtain and maintain one.

Responsibilities

• Greet and check-in applicants.
• Verify identity and ensure applicants have required documents for transactions.
• Maintain up-to-date information on program requirements and enrollment process.
• Notify Government inspection staff of information affecting eligibility.
• Check applicant information against government databases.
• Provide daily performance reports.
• Compile data for daily CBP officer coordination reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Microsoft Office (Word, PowerPoint, Excel, Access, Outlook, Visio)

Job description

TeleSolv Group is seeking a detail-oriented General Clerk III to support the Trusted Traveler Program from our Los Angeles, CA office. The role involves identity verification, appointment scheduling, and daily reporting for a federal program requiring local presence.

Candidates must be U.S. Citizens with a high school diploma or GED, and be willing to undergo a Tier 4 Public Trust background investigation. Uniform dress code and reliable transportation are required.