Trusted Traveler Admin Clerk (Onsite)

TeleSolv Consulting, LLC; Pittsburgh (Allegheny County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO and sick leave

Federal holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Short/long-term disability

Employee assistance program

Job summary

TeleSolv Consulting, LLC is seeking a General Clerk III to provide customer-focused administrative support for Trusted Traveler Program applicants in Pittsburgh, PA. The role requires identity verification, appointment scheduling, database checks, and daily reporting, with an onsite work arrangement and a strict background screening process.

Candidates must be a U.S. citizen, hold a high school diploma or GED, and be prepared for a Tier 4 Public Trust background investigation.

Qualifications

• U.S. Citizen required.
• Must pass a Tier 4 Public Trust background investigation.
• Two years general administrative experience with customer interface.
• Two years of Microsoft Office experience.
• Two years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity and required documents for transactions.
• Maintain up-to-date program information for applicants.
• Notify inspection staff of information affecting applications.
• Check applicant information against government databases.
• Escort applicants as needed.
• Provide performance reports.
• Compile data for daily CBP officer reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

Customer service

Administrative support

Appointment scheduling

Data verification

Education

High school diploma or GED

Tools

Microsoft Office

Database checks

Job description

TeleSolv Consulting, LLC is seeking a General Clerk III to provide customer-focused administrative support for Trusted Traveler Program applicants in Pittsburgh, PA. The role requires identity verification, appointment scheduling, database checks, and daily reporting, with an onsite work arrangement and a strict background screening process.

Candidates must be a U.S. citizen, hold a high school diploma or GED, and be prepared for a Tier 4 Public Trust background investigation.