Trusted Traveler Program Admin Clerk

TeleSolv Consulting, LLC; San Francisco (CA); Sur place; USD 30 000 - 43 000; Plein temps

Avantages offerts par ce poste

PTO

Sick leave

Up to 11 paid federal holidays

Medical

Dental

Vision

Company paid life

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Matching 401(k) plan

Résumé du poste

TeleSolv Consulting, LLC seeks a General Clerk III in San Francisco, CA, to provide customer-focused administrative support for Trusted Traveler Program applicants. This onsite role requires identity verification, appointment scheduling, data checks, and daily reporting while ensuring a smooth check-in process for applicants.

The ideal candidate will handle account creation, online applications, and program enrollment tasks, with a strong emphasis on accuracy, timely communication, and superb

Qualifications

• Requires U.S. citizenship.
• Willing to undergo an intensive background check.
• Active Tier 4 Public Trust, or ability to obtain and maintain one.
• High school diploma or GED from an accredited institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two years of related undergraduate study may substitute for experience.

Responsabilités

• Greet and check-in applicants.
• Verify identity and document readiness; determine customer needs and respond to inquiries.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify inspection staff of information impacting a candidate's acceptance.
• Check applicant information against government databases.
• Escort applicants to designated locations if needed.
• Provide performance reports and compile daily activity data.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist public with creating accounts and submitting online applications for enrollment, renewal, and updates.
• Assist with membership card activation.

Connaissances

Administrative support

Customer service

Data entry

Attention to detail

Formation

High school diploma or GED

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Visio

Description du poste

TeleSolv Consulting, LLC seeks a General Clerk III in San Francisco, CA, to provide customer-focused administrative support for Trusted Traveler Program applicants. This onsite role requires identity verification, appointment scheduling, data checks, and daily reporting while ensuring a smooth check-in process for applicants.

The ideal candidate will handle account creation, online applications, and program enrollment tasks, with a strong emphasis on accuracy, timely communication, and superb