Trusted Customer Care Manager — Calm, Empathetic Leader

Johnpsomas; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

John Psomas State Farm in Orlando is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes clear communication, organized workflow, and coordinated customer interactions to provide reliable support.

You will manage inquiries, assist with account updates and billing questions, track service metrics, and help engage the local community.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Customer service

Team coordination

Relationship building

Job description

John Psomas State Farm in Orlando is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes clear communication, organized workflow, and coordinated customer interactions to provide reliable support.

You will manage inquiries, assist with account updates and billing questions, track service metrics, and help engage the local community.