Customer Care Leader: Calm, Community-Focused Support

Jack Boyajian - State Farm Agent; Pasadena (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Wellness resources

401(k) matching

Donation matching

Job summary

Jack Boyajian - State Farm Agent in California seeks a Customer Care Manager to oversee daily service operations and ensure a positive experience for policyholders. You will coordinate communications, manage inquiries, and support billing and account updates to keep workflows running smoothly.

This role emphasizes building relationships, guiding customers with empathy, and leading a small team in a friendly, community-focused office.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service

Office management

Administrative support

Job description

Jack Boyajian - State Farm Agent in California seeks a Customer Care Manager to oversee daily service operations and ensure a positive experience for policyholders. You will coordinate communications, manage inquiries, and support billing and account updates to keep workflows running smoothly.

This role emphasizes building relationships, guiding customers with empathy, and leading a small team in a friendly, community-focused office.