Customer Care Manager - Calm, Community‑Focused Leader

Donna Young - State Farm Agent; Arnold (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Donna Young - State Farm Agent in Arnold, MO is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordinating customer interactions.

You will manage inquiries, support policy updates, and track service metrics while contributing to community engagement and team efficiency. Strong communication, detail orientation, and a willingness to obtain state insurance licenses are

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Customer service

Administrative support

Insurance licenses

Tools

Office software

Job description

Donna Young - State Farm Agent in Arnold, MO is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordinating customer interactions.

You will manage inquiries, support policy updates, and track service metrics while contributing to community engagement and team efficiency. Strong communication, detail orientation, and a willingness to obtain state insurance licenses are