Customer Care Manager — Community-Focused Support Lead

Joel Collins - State Farm Agent; Mundy Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Signing bonus

Paid time off

Job summary

Joel Collins State Farm Agency in Fenton, MI, is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will lead client interactions, coordinate workflows, and support account updates and policy reviews.

This role emphasizes clear communication, organization, and relationship-building with the community. If you’re calm under pressure, detail-oriented, and want to help people protect what matters, you’ll fit right in with our team.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Office management

Administrative support

Job description

Joel Collins State Farm Agency in Fenton, MI, is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will lead client interactions, coordinate workflows, and support account updates and policy reviews.

This role emphasizes clear communication, organization, and relationship-building with the community. If you’re calm under pressure, detail-oriented, and want to help people protect what matters, you’ll fit right in with our team.