Community-Centric Customer Care Manager

Jamie Pelzer; Tampa (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Competitive salary

Training & development

Job summary

A State Farm Agent team in Tampa is seeking a dedicated Customer Care Manager to oversee day-to-day service operations. This role involves managing customer inquiries, ensuring effective team communication, and supporting community initiatives. The ideal candidate has strong communication and organizational skills, experience in customer service, and is committed to making a positive impact in their community. Join us to help others and grow your career while earning competitive benefits.

Qualifications

• Prior experience in customer service, office management, or administrative support preferred.
• Ability to manage multiple priorities effectively.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Strong organizational skills

Attention to detail

Job description

A State Farm Agent team in Tampa is seeking a dedicated Customer Care Manager to oversee day-to-day service operations. This role involves managing customer inquiries, ensuring effective team communication, and supporting community initiatives. The ideal candidate has strong communication and organizational skills, experience in customer service, and is committed to making a positive impact in their community. Join us to help others and grow your career while earning competitive benefits.