Customer Care Manager — Service Operations Leader

Jacquelyn Howell - State Farm Agent; Commack (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Jacquelyn Howell - State Farm Agent in Commack, NY is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organized workflows, and proactive support for accounts, billing inquiries, and policy reviews, while contributing to community outreach and timely service metrics.

If you excel at building trust, guiding customers with empathy, and coordinating a team to deliver meaningful

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Team coordination

Job description

Jacquelyn Howell - State Farm Agent in Commack, NY is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organized workflows, and proactive support for accounts, billing inquiries, and policy reviews, while contributing to community outreach and timely service metrics.

If you excel at building trust, guiding customers with empathy, and coordinating a team to deliver meaningful