Customer Care Manager: Calm, Empathetic Leader

State Farm Agent; Johnston (IA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Paid time off

401(k)

Competitive salary

Job summary

Glenn Waterhouse - State Farm Agent is seeking a Customer Care Manager to oversee daily service operations in Johnston, IA. The role emphasizes clear communication, organized workflows, and compassionate customer support to protect clients’ interests and maintain high satisfaction.

You will coordinate inquiries, assist with policy reviews, and contribute to local community outreach efforts while upholding State Farm standards.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage daily customer inquiries and service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Multitasking

Customer service

Office management

Administrative support

Insurance licenses

Job description

Glenn Waterhouse - State Farm Agent is seeking a Customer Care Manager to oversee daily service operations in Johnston, IA. The role emphasizes clear communication, organized workflows, and compassionate customer support to protect clients’ interests and maintain high satisfaction.

You will coordinate inquiries, assist with policy reviews, and contribute to local community outreach efforts while upholding State Farm standards.