Customer Care Manager - State Farm Agent Team Member

Tanner Lancaster - State Farm Agent; Norfolk (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) matching

Competitive salary

Flexible schedule

Job summary

Tanner Lancaster - State Farm in Norfolk, NE is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordinating customer interactions within a community-focused agency.

You will manage inquiries, support billing and policy reviews, and help drive community outreach while maintaining high service standards.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Experience in customer service/office

State insurance licenses (ability to)

Job description

Benefits:

• Paid time off
• Parental leave
• 401(k) matching
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Care Manager at Tanner Lancaster - State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1130 Riverside Blvd. Suite 300

At Tanner Lancaster - State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.