Customer Care & Experience Manager

Franklinrouse; Leland (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Relocation bonus

Signing bonus

Training & development

401(k) matching

Performance bonus

Job summary

Franklin Rouse State Farm is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will manage inquiries, coordinate team workflow, and assist with policy reviews to deliver superior service.

The role emphasizes communication, organization, and community engagement, with opportunities to advance and contribute to local outreach efforts. A license-ready path is noted for ongoing eligibility.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Multitasking

Customer service

Office management

Administrative support

Licensing

Job description

Franklin Rouse State Farm is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will manage inquiries, coordinate team workflow, and assist with policy reviews to deliver superior service.

The role emphasizes communication, organization, and community engagement, with opportunities to advance and contribute to local outreach efforts. A license-ready path is noted for ongoing eligibility.