Customer Care Manager - Service Operations Lead

Anthony Lutsik - State Farm Agent; Arlington (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Anthony Lutsik - State Farm Agent in Arlington, VA is looking for a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will coordinate team communication, handle inquiries, and support policy updates and billing questions.

The ideal candidate excels in communication, organization, and working with a community-focused team. State Farm licenses are required, and a commitment to service excellence is essential for growth and community impact.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Job description

Anthony Lutsik - State Farm Agent in Arlington, VA is looking for a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will coordinate team communication, handle inquiries, and support policy updates and billing questions.

The ideal candidate excels in communication, organization, and working with a community-focused team. State Farm licenses are required, and a commitment to service excellence is essential for growth and community impact.