Trusted Auto Service Advisor | No Weekends, Great Benefits

Knight's Automotive; Polk (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hourly pay + commission

No weekends

6 paid holidays

Paid vacation

Paid Christmas/New Year shutdown

Family-oriented work environment

Stable, professional shop

Work with experienced technicians

Honesty, ethics, and customer service

Job summary

Knight’s Automotive in Sacramento, CA is seeking a dependable Automotive Service Advisor / Service Writer to join our family-oriented shop. The role involves serving as the primary connection between customers and technicians, writing repair orders, presenting estimates, and ensuring a smooth repair process.

The ideal candidate will have strong customer service and automotive knowledge, with the ability to explain repairs clearly and maintain excellent customer relationships.

Qualifications

• Strong customer service and communication skills
• Working knowledge of automobiles
• Automotive industry experience is a strong plus
• Ability to explain repairs and maintenance clearly
• Organized and able to manage multiple customers and repair orders
• Strong attention to detail
• Communicates well with customers and technicians
• High ethical standards
• Takes pride in doing excellent work
• Dependable, professional and positive
• Wants to build long-term relationships with customers rather than just a sale

Responsibilities

• Greeting customers and discussing vehicle concerns
• Writing repair orders
• Communicating concerns to technicians
• Reviewing technician recommendations
• Preparing and presenting estimates; explaining repairs clearly
• Obtaining customer authorization
• Keeping customers informed throughout the repair process
• Helping schedule and prioritize work
• Following up with customers as appropriate
• Maintaining accurate repair-order documentation
• Providing an excellent customer experience from start to finish

Skills

Customer service excellence

Automotive knowledge

Communication skills

Professional demeanor

Job description

Knight’s Automotive in Sacramento, CA is seeking a dependable Automotive Service Advisor / Service Writer to join our family-oriented shop. The role involves serving as the primary connection between customers and technicians, writing repair orders, presenting estimates, and ensuring a smooth repair process.

The ideal candidate will have strong customer service and automotive knowledge, with the ability to explain repairs clearly and maintain excellent customer relationships.