Automotive Service Desk Advisor: Estimates & Scheduling

SmogMart Inc.; Sacramento, Northern (CA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SmogMart Inc. seeks a front-desk service advisor for a busy smog and repair shop in Sacramento. You will greet customers, write up vehicles, and set expectations on time and price, while transforming technician findings into clear estimates with photos.

You will call customers for approval, schedule work, and follow up, and maintain accurate records in the shop management system. The role rewards calm, organized handling during peak times and strong customer service skills in a fast-paced

Qualifications

• Experience at a service desk or automotive parts/counter role.
• Calm under a busy Saturday.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet customers, write up vehicles, set expectations on time and price.
• Turn technician findings into clear estimates with photos.
• Call customers for approval, schedule follow-up and maintain contact.
• Keep the shop management system accurate and up-to-date.

Skills

Front-desk experience

Customer service

Bilingual (English/Spanish)

Automotive knowledge

Tools

Shop management software

Job description

SmogMart Inc. seeks a front-desk service advisor for a busy smog and repair shop in Sacramento. You will greet customers, write up vehicles, and set expectations on time and price, while transforming technician findings into clear estimates with photos.

You will call customers for approval, schedule work, and follow up, and maintain accurate records in the shop management system. The role rewards calm, organized handling during peak times and strong customer service skills in a fast-paced