Automotive Service Advisor

Knight's Automotive; Sacramento (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Hourly + commission

No weekends

6 paid holidays

Paid vacation

Holiday shutdown (Christmas/New Year)

Job summary

Knight’s Automotive in Sacramento, CA is seeking an Automotive Service Advisor / Service Writer who can earn customer trust and clearly communicate vehicle concerns between customers and technicians.

The role emphasizes high ethical standards, professionalism, and a strong focus on giving customers sound guidance and excellent service. A family-oriented shop environment supports pride in quality work and customer care.

Qualifications

• Strong customer service and communication skills are essential.
• Working knowledge of automobiles is required.
• Automotive industry experience is a strong plus.
• Ability to explain repairs clearly to customers and manage multiple repair orders.

Responsibilities

• Greet customers and discuss vehicle concerns.
• Write repair orders and communicate concerns to technicians.
• Review technician recommendations and prepare estimates.
• Explain repairs in clear, professional terms and obtain customer authorization.
• Keep customers informed and help schedule and prioritize work.
• Maintain accurate repair-order documentation and provide an excellent customer experience.

Skills

Customer service

Communication

Automobile knowledge

Industry experience

Organization

Detail-minded

Professionalism

Ethics

Teamwork

Relationship building

Job description

Automotive Service Advisor / Service Writer

Knight’s Automotive – Sacramento, CA

Knight’s Automotive is looking for a dependable, professional Automotive Service Advisor / Service Writer to join our team.

We are a family-oriented shop that believes in doing things the right way, treating customers honestly, and surrounding ourselves with people who take pride in excellent work.

This is a great opportunity for someone who enjoys helping people, has strong communication skills, understands automobiles, and wants to work in a professional environment with a team that values integrity.

What We Offer

• Hourly pay plus commission
• No weekends — ever
• 6 paid holidays
• Paid vacation
• Paid Christmas/New Year holiday shutdown
• Family-oriented work environment
• Stable, professional shop
• Opportunity to work with experienced, quality-minded technicians
• A workplace where honesty, ethics, and customer service matter

One of the benefits our employees especially enjoy is our holiday schedule. In addition to our regular paid holidays and vacation time, we close from Christmas through New Year’s and that time is paid.

What We’re Looking For

Our ideal Service Advisor:

• Has strong customer service and communication skills
• Has a working knowledge of automobiles
• Automotive industry experience is a strong plus
• Is comfortable explaining vehicle repairs and maintenance to customers
• Is organized and able to manage multiple customers and repair orders
• Has strong attention to detail
• Communicates well with both customers and technicians
• Has high ethical standards
• Takes pride in doing excellent work
• Enjoys working with other people who also expect excellence
• Is dependable, professional, and positive
• Wants to build long-term relationships with customers rather than simply make a sale

The Position

As a Service Advisor, you will be the primary connection between our customers and our technicians.

Responsibilities include:

• Greeting customers and discussing their vehicle concerns
• Writing repair orders
• Communicating customer concerns clearly to technicians
• Reviewing technician recommendations
• Preparing and presenting estimates
• Explaining repairs and maintenance in a clear, professional way
• Obtaining customer authorization
• Keeping customers informed throughout the repair process
• Helping schedule and prioritize work
• Following up with customers when appropriate
• Maintaining accurate repair-order documentation
• Providing an excellent customer experience from beginning to end

We are not looking for a high-pressure salesperson.

We want someone who can earn a customer's trust, educate them about their vehicle, make sound recommendations, and help them make informed decisions.

Our Culture

At Knight’s Automotive, we believe the people you work with matter.

We want employees who are good at what they do, continually want to improve, and enjoy being surrounded by other people who take their work seriously.

Be excellent and enjoy working with excellent people.

We maintain a family work environment built around professionalism, integrity, teamwork, and treating people right.

If you're looking for a place where you can build a career, take care of customers, and work with a team you can be proud to be part of, we'd like to hear from you.

Compensation: Hourly wage plus commission. Compensation will be based on experience and qualifications.

Schedule: Monday–Friday. No weekends.