Automotive Service Advisor: Growth, Training & Benefits

Group 1 Automotive

Sacramento (CA)

Hybrid

USD 60,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training & advancement

Job summary

Group 1 Automotive, a Fortune 500 leader in automotive retail, seeks an Automotive Service Advisor in Sacramento. The role requires dealership experience, involves greeting customers, estimating repairs, and coordinating with technicians, warranty partners, and management.

Competitive benefits and advancement opportunities are highlighted in the posting. The position offers substantial earning potential with a stated pay range of $60,000 to $120,000 per year and requires strong communication and

Qualifications

At least 1 year dealership experience.
Must be able to write clear and precise repair instructions.
Provide estimates for labor and parts.
Establish/determine customers' method of payment.
Obtain customers' signature on PO.
Continuous communication on jobs throughout the day.
Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs.
Be knowledgeable of products and services.
Meet or exceed sales quotas set by management.
Test drive vehicles when necessary.

Responsibilities

Promptly meet and greet service customers in a friendly and courteous manner.
Listen to customer’s reasons for bringing in their vehicle to the service department.
Offer logical diagnostic services or repairs to satisfy customers concerns.
Provide accurate estimates for all the services or repairs recommended.
Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level.
Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Sell the proper repairs and/or services responsible to customers perceived needs.
Present a service menu of recommended maintenance services to every service customer.
Encourage maintenance services due on each service customer vehicle according to Road to a Sale.
Obtain accurate parts and labor prices for all customer pay work using parts sources and pricing guides.
Give every customer an accurate estimate at the same time the repair order is initially written.
Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
Meet or exceed sales objectives set by management.
Write repair orders clearly for the designated work.
Separate and distribute repair order copies according to department policy.
Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis.
Properly document repair order changes.
Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility.
Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
Maintain a record of carryover vehicles.
Maintain a record of special order parts status.
Perform other specific administrative functions as directed by service management.
Monitor all special order parts and make sure all boards are up to date.
Check all warranty follow up and make sure all team log books are up to date.
Provide additional vehicle problem/complaint information to the technical staff as needed.
Maintain communication with the technical staff regarding job status changes.
Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate.
Inform the sales manager of potential new vehicle sales customers.
Confirm service appointments by telephone the day before the customer is scheduled to arrive.
Contact service customers when their vehicles work is finished.
Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers.