Automotive Service Advisor

Trustlane Automotive LLC; Salinas (CA); On-site; USD 72,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid holidays

Training and professional development

Opportunity for advancement

Job summary

Trustlane Automotive is an independent repair shop in Salinas actively seeking an experienced Automotive Service Advisor. You will explain repairs, build accurate estimates, and coordinate with technicians to keep a busy shop running smoothly.

The ideal candidate has prior experience as a Service Advisor or Service Writer, strong customer service skills, and fluency in English and Spanish. This role offers a competitive salary and a Monday–Friday schedule with no weekends.

Qualifications

• Experience as Automotive Service Advisor or Service Writer required.
• Experience in a busy repair shop or dealership.
• Ability to explain repairs and maintenance clearly to customers.

Responsibilities

• Greet customers and understand vehicle concerns.
• Build estimates and repair orders accurately.
• Review technician findings and present recommendations clearly.
• Maintain communication with customers through repair process.
• Coordinate with technicians, parts, and management to keep workflow moving.
• Follow up with customers on recommended services and repairs.
• Provide professional, honest customer service.
• Help keep the service department organized and efficient.

Skills

Customer service

Communication

Bilingual EN/ES

Time management

Repair process knowledge

Tools

Tekmetric

Job description

Trustlane Automotive is a busy, growing independent automotive repair shop in Salinas, and we are looking for an experienced Automotive Service Advisor to join our team.

This is not an entry-level customer service position. We are looking for someone who already understands the automotive repair process and can confidently communicate with customers, present repair recommendations, build estimates, and help keep a busy shop operating efficiently.

Compensation

$60,000 – $120,000 per year, based on experience and performance

Schedule

• Monday–Friday
• No weekends

What You’ll Do

• Greet customers and understand their vehicle concerns
• Build estimates and repair orders accurately
• Review technician findings and present repair recommendations clearly
• Help customers understand and prioritize needed repairs and maintenance
• Maintain consistent communication with customers throughout the repair process
• Coordinate with technicians, parts, and management to keep workflow moving
• Follow up with customers regarding recommended services and repairs
• Provide professional, honest, and knowledgeable customer service
• Help maintain an organized and efficient service department

What We’re Looking For

• Previous experience as an Automotive Service Advisor or Service Writer is required
• Experience working in a busy automotive repair shop or dealership
• Strong customer service and communication skills
• Confident explaining automotive repairs and maintenance to customers
• Ability to build estimates and present recommendations professionally
• Strong organization and follow-through
• Ability to manage multiple customers and repair orders in a fast‑paced environment
• Comfortable working closely with technicians, parts, and management
• Bilingual English/Spanish is required
• Tekmetric experience is a plus
• Positive attitude, strong work ethic, and team‑oriented mindset

What We Offer

• $60,000 – $120,000 annual earning opportunity
• Monday–Friday schedule with no weekends
• Paid holidays
• Health insurance
• Retirement benefits
• Training and professional development
• Established, busy repair facility
• Strong support from management and technicians
• Opportunity for advancement and long-term growth

About Trustlane Automotive

Trustlane Automotive is a locally owned and operated automotive repair facility in Salinas. We believe in doing things the right way—for our customers and our team.

Our culture is built around transparency, responsibility, communication, safety, teamwork, accountability, leadership, and excellence.

Our philosophy is simple:

“Fixing cars is our job. Helping people is our business.”

If you already have automotive Service Advisor or Service Writer experience and are looking for an opportunity with a growing shop where you can build a long‑term career, we want to hear from you.

For additional information, call or text 831-809-7583.