Trusted Auto Service Advisor — Clear Explanations & Updates

Network Automotive; Arizona; On-site; USD 35,000 - 52,000; Full time

Job summary

Network Automotive is seeking a service advisor to be the voice of the shop. You greet customers, listen to what the vehicle is doing, write up the ticket, and hand it to the technicians with enough detail for them to start work.

When the diagnosis is back, you translate it for the customer: no jargon, no pressure, no upselling. You explain what’s found, what it costs, and secure approval before any work proceeds.

Qualifications

• Front counter experience in automotive repair is ideal.
• Strong communication and organization under pressure.
• Comfort with shop software and a valid driver's license.
• Automotive knowledge to understand technician explanations.

Responsibilities

• Greeting customers, writing repair orders, reviewing digital inspections with technicians, quoting work, ordering parts, scheduling, and following up until the vehicle is picked up.

Skills

Strong communication

Organization under pressure

Shop software

Driver's license

Tools

Shop software

Job description

Network Automotive is seeking a service advisor to be the voice of the shop. You greet customers, listen to what the vehicle is doing, write up the ticket, and hand it to the technicians with enough detail for them to start work.

When the diagnosis is back, you translate it for the customer: no jargon, no pressure, no upselling. You explain what’s found, what it costs, and secure approval before any work proceeds.